FAQ

1. How will I know you have received my order?

Once you have placed your order through our website, you'll receive a confirmation email with receipt of your purchase.

2. Can I track my order?

Yes, once your order has been processed and is out for delivery, you will receive a tracking number from Australia Post by email. Either click on the following link to Australia Post Tracking or simply google Australia Post Tracking.

3. What’s your return policy?

We want to make sure you are 100% happy with your product, and we are confident you will be, however, if you are not, you can either contact us via our contact page or email us on info@dulaaustralia.com.

For more information on our returns policy please, click here

4. What size is XSP?

XSP is the same size as XS but shorter in length for our petite friends.

5. How do you turn water bottles into clothes?

100% post-consumer water bottles are broken into small pieces and cleaned, they are then melted into yarn. Removing water bottles from the ocean and making them look better on you.

6. How do we plant the hang tags?

Soak tags in water until soft. Place the tags on seed raising mix (in pot or ground) then lightly cover with more mix, water and keep moist. Germination should take 7-21 days.